Our community, close-up. A portrait of the people we serve. Port of San Diego.

Research and design working together to create an accurate portrait of the people - so the Port of SD can better serve them.

Problem:
The Port needs to know who the customers really are – not just who think they might be or, who they want them to be. And, even though it sounds good, everyone is not a target customer. So who are the people in the neighborhoods?

Solution:
A foundational workbook resource - combining census, ESRI, and primary research data, intended to help identify and understand its customer base.

This project did not go public. It was too much too fast.

Until you understand your customers – truly and deeply – you cannot truly serve them.

Research informs Design

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Shelter Island Development Book

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Port of San Diego Tenant Percent Art